“How can we manage our product feedback?”
As a product leader, you want to make sure that the hidden insights in your product feedback are uncovered and not ignored. Building great products relies on the voice of the customer, and those important insights can live in support tools, Slack channels and your CRM.
1
Start by connecting the tools you already use and centralize insights in Orbit.
2
You can filter and organize feedback by customer, persona, labels and more.
3
Rather than go through each feedback item individually. Let’s use Ai to take a look at common themes from all of the feedback you have collected automatically. Let’s take a look over the last 3 months.
4
Some feedback is worth exploring further, however longer notes and conversations can mean it takes time to understand the core problem. We can summarize longer pieces of feedback.
5
Let’s tag important insights with the product opportunities we are already working on. We can connect insights to our roadmap, opportunity solution tree or share them directly with our team.
